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Renewables, Climate and Future Industries Tasmania

Winter Energy Assistance Package 2022

With residential electricity prices increasing from 1 July 2022 (following two years of price decreases), the Tasmanian Government has announced initiatives to assist Tasmanians through a new Winter Energy Assistance Package.

The package will provide targeted support to those most in need, as well as energy efficiency options for families and small businesses, and the tools for Tasmanians to help manage their power bills.  The Package includes:

  • A $180 Winter Bill Buster discount for eligible concession customers
  • A $50 million Energy Saver Loan Scheme - register your email here to be notified when it opens
  • No charge for aurora+ from 1 July 2022
  • Aurora Energy $1.7 million Customer Support Fund

What is the Winter Bill Buster discount?

A total increase in electricity concessions of $180 for 2022-23 for eligible concession customers.

This is made up of an increase in the annual electricity concession by $61 per customer, and in addition, a $119 Winter Bill Buster discount will be applied to bills for eligible electricity concession account holders on their first bill after 1 August 2022.

If you are already registered with your electricity retailer for the annual electricity concession, you do not need to do anything. The Winter Bill Buster discount will automatically be applied to the first bill after 1 August (or as soon as practicable thereafter), and the increase in the annual electricity concession will also automatically be applied to accounts.

Check here to see if you are eligible to apply for the annual electricity concession through your electricity retailer.

Are customers of embedded networks eligible to receive the Winter Bill Buster discount?

Yes. Provided that specific eligibility criteria are met, customers of embedded networks may be eligible to receive the $119 Winter Bill Buster discount.

Details on eligibility can be found on the Embedded Network Customers page.

What is the Energy Saver Loan Scheme?

A $50 million Energy Saver Loan scheme that will provide interest-free loans of up to $10 000 for eligible applicants to invest in energy efficient products to help lower their electricity bills.

While further details on specific eligibility requirements will be provided once the Scheme is operational, private residential customers, small business customers and landlords of residential rental properties will be able to access the Scheme.

The Scheme is currently under development, you can register your email here to be notified when it opens.

No charge for aurora+

The aurora+ app is designed to give customers more insight and control over their electricity usage by displaying power usage and costs every day and being able to top up your account when you need to.

Over the next 12 months, Aurora Energy will be speeding up the roll-out of aurora+, and there will be no additional charge for customers using the product.

You can find out more about aurora+ by visiting www.auroraenergy.com.au/aurora-plus/join-aurora-plus

Aurora Energy’s $1.7M Customer Support Fund

Tasmania’s 100% owned and operated retailer Aurora Energy has made $1.7M available to assist residential and small business customers who are experiencing financial vulnerability. This will include helping people pay their energy bills through things like bill relief, waiving fees and charges, freezing debt, payment plans, and more. Aurora Energy has also extended its YES (financial hardship) program incentive payment for another 12 months.

If you're in need of support this winter, call Aurora Energy on 1300 12 2003 weekdays or visit the Aurora Energy website.

Household Energy Support

There are so many ways to tap into cleaner, greener and more cost-effective energy for your home. From rebates and concessions to energy-saving appliances, we’ve also compiled a list of local resources for smarter household power. Start exploring below.

Energy efficiency

Small changes can make a big difference to your electricity bill. Whether you’re looking to switch energy providers, invest in a new appliance or renovate your home, you’ll find helpful advice at these websites:

Choosing an energy provider

If you’re a residential customer, you have a choice of electricity and/or gas retailers:

For up-to-date information on retailers in Tasmania, visit the Office of the Tasmanian Economic Regulator.

Rebates and concessions

Are you eligible for a concession or discount? Click here to find out.

Programs and support

Making ends meet isn’t always easy, but there are services that can help you reduce your living costs or pay for essential services.

Energy network and generation contacts

For more information on Tasmania’s electricity network or generation providers, contact:

Dispute resolution

If you have a problem or complaint that can’t be resolved with your electricity or gas retailer or distributor (TasNetworks or TasGas Networks), you can access a dispute resolution service through the Energy Ombudsman.

This is a service for Tasmanian customers, with more information available at the Energy Ombudsman Tasmania website.