Rebates for embedded network residential customers
Bill relief for customers on embedded networks
What is an embedded network?
If you live in a caravan park, retirement village or in other circumstances where your landlord bills you separately for your electricity use from a metered connection, you live on an embedded electricity network.
What help is available?
For 2024-25, there are two programs that are running to provide embedded network customers with payments to assist with electricity prices.
The two programs are:
- National Energy Bill Relief – this is a two-year partnership between the Australian and State Governments that provides a $250 payment for eligible concession customers. That program also ran in 2023-24, and access for that year has now closed. There is one payment left available under this program.
- Energy Bill Relief Extension 2024-25 – this is a once-off payment of $300 from the Australian Government. This is open to any residential connection on an embedded network, there are no concession requirements.
| Program | Value | Relevant concession holders* | No relevant concession | Application process |
|---|---|---|---|---|
| Energy Bill Relief | ||||
| 2023-24 payment | $250 | Eligible | Not eligible | Scheme is now closed. If you received this payment, you do not need to apply for any of the other payments. |
| 2024-25 payment | $250 | Eligible | Not eligible |
If you received the Energy Bill Relief payment for 23-24, there is no need to apply for this payment, it will be done automatically and paid into the same bank account as the 23-24 payment. If you are only recently living on an embedded network and did not get the 23-24 payment and if you have the relevant concession, you need to apply using the Energy Bill Relief Form 2024-25 (DOCX 78.0 KB) to get this payment. |
| Energy Bill Relief Extension 24-25 (EBR Extension 24-25) | $300 | Eligible | Eligible | Scheme is now closed. The Australian Government has announced a further extension of Energy Bill Relief into 2025-26. Further information will be provided soon. |
* relevant concession customers must hold one of the following:
- Pensioner Concession Card (issued by either Services Australia or the Department of Veterans Affairs (DVA))
- Health Care Card (including Low Income Health Care Card)
- DVA Gold Card
- Commonwealth Seniors Health Card (issued by either Services Australia or DVA)
- Family Tax Benefit (FTB) A and B
- Carer Allowance
- Immicard (Bridging Visa E).